Shipping & Returns
Shipping
|
Order Amount |
Standard Shipping |
|
$0.00 – $40.00 |
$6.00 |
|
$40.01 – $60.00 |
$9.00 |
|
$60.01 – $75.00 |
$11.00 |
|
$75.01 – $100.00 |
$14.00 |
|
$100.01 – $150.00 |
$17.00 |
|
$150.01 – $200.00 |
$20.00 |
|
$200.01 – $300.00 |
$26.00 |
|
$300.01 – $400.00 |
$32.00 |
|
$400.01 – $500.00 |
$38.00 |
|
$500.01 – $600.00 |
$43.00 |
|
$600.01 – $700.00 |
$49.00 |
|
$700.01 – $800.00 |
$56.00 |
|
$800.01 – $900.00 |
$63.00 |
|
$900.01 – $1,000.00 |
$70.00 |
|
$1,000.01 and up |
$75.00 |
Returns
We hope you love the items you purchased as much as we do. We put together this collection of products based on our favorite things that we use in our design projects every day. If you have any questions about a product or something arrives damaged, please contact us immediately at GHonline@gracehilldesign.com. If for some reason you are simply not satisfied, you may return most items within 30 days of receipt. The following conditions apply:
- Item must arrive undamaged and in original packaging. If the item arrives back to us damaged, we cannot give a refund and you will need to file a claim with your shipping company.
- Once we receive your item back within the 30-day window and inspect it, we will credit you back to your original form of payment less the original shipping cost and restocking fee (where applicable).
- We do not cover return shipping costs; it is the customer's responsibility to cover the costs to return the item.
- You must obtain a return authorization number by emailing us at GHonline@gracehilldesign.com. This number must be on the return label.
- Items are to be shipped back to:
Grace Hill
785 Lake Street E.
Wayzata, MN 55391
- Lighting, Rugs and Furniture:
- Light fixtures must be in original packaging and must include any extra parts and paperwork that came with it.
- Lighting that has been installed or was customized cannot be returned.
- Lighting must be packed exactly how it arrived. Do not make any markings on the outside of the package as that may make it unreturnable.
- Lighting and Rug returns will be credited back the original price less a 25% restocking fee and original shipping cost.
- All furniture purchases are a final sale and are not returnable.